At ct899, your privacy is not an afterthought — it is a core obligation. This Privacy Policy explains in plain, transparent terms exactly what personal data ct899 collects from players in Pakistan and around the world, why we collect it, how we protect it, who we share it with, and what rights you hold over your own information.
These cards highlight the six pillars of ct899's privacy commitment. They are a summary only — the full legally binding document is set out in the sections below.
ct899 only collects the personal data that is strictly necessary for operating a licensed gaming platform. We do not collect data for its own sake. Every data point held by ct899 serves a defined and documented purpose — account administration, payment processing, KYC compliance, fraud prevention, or responsible gaming.
All personal and financial data transmitted to and from ct899's platform is encrypted using industry-standard TLS 1.3 protocols. Data stored on ct899's servers is protected with AES-256 encryption at rest. Our infrastructure is subject to regular independent security audits as required by our international gaming license.
ct899 does not sell, rent, or trade personal data to third parties for commercial purposes. Full stop. Player data is shared only with service providers who are contractually bound to handle it in accordance with this Privacy Policy, or where disclosure is required by law or our licensing authority.
Registered ct899 players have meaningful control over their personal data. You can access a copy of your data, request corrections, ask for deletion where legally permitted, and opt out of marketing communications at any time — all directly from your account settings panel or by contacting our support team.
ct899 uses cookies to keep your session active, remember your preferences, detect fraud, and analyse platform performance. We do not use third-party advertising cookies to build profiles of your behaviour across other websites. You can manage your cookie preferences through your browser settings at any time.
ct899 retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law and our licensing authority's record-keeping obligations. Once the retention period expires, data is securely deleted or anonymised so it can no longer be linked to you.
ⓘ About This Document: This Privacy Policy describes how ct899 ("the Platform", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "the Player") who register for or use the ct899 platform at ct899.net. By creating a ct899 account or using any ct899 service, you acknowledge that you have read and understood this Privacy Policy. This document should be read together with ct899's Terms & Conditions.
ct899 is an internationally licensed online casino and sports betting platform operating at ct899.net. ct899 serves players primarily in Pakistan, offering cricket betting, live casino games, slots, fishing games, crash games, and a full suite of sports wagering markets. The ct899 platform operates under an international gaming licence which imposes detailed obligations on how we handle player personal data, including KYC (Know Your Customer) and AML (Anti-Money Laundering) record-keeping requirements.
For purposes of applicable data protection law, ct899 acts as the data controller in respect of personal information collected from Players using the ct899.net platform. This means ct899 determines the purposes for which, and the means by which, your personal data is processed. Where ct899 engages third-party processors to process data on its behalf, those processors act under ct899's instruction and are contractually bound to comply with this Privacy Policy and applicable data protection standards.
If you have any questions about how ct899 handles your personal data, you can reach our Data Protection team via the contact details provided in Section 14 of this document.
ct899 collects personal data from you in the following categories, depending on how you interact with the platform:
During the KYC process, ct899 may collect scanned copies or photographs of identity documents including: national CNIC card, passport, driving licence, and proof of address documents such as utility bills or bank statements issued within the past three months. These documents are processed for verification purposes and stored securely in accordance with our data retention policy.
ct899 uses the personal data it collects for the following defined purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and login data |
| Processing deposits and withdrawals | Financial and transaction data |
| Age verification and KYC compliance | Identity data, verification documents |
| Anti-money laundering (AML) monitoring | Transaction data, identity data |
| Fraud detection and platform security | Technical data, transaction data, login history |
| Providing responsible gaming tools | Gaming activity, limit settings, self-exclusion status |
| Customer support and dispute resolution | Communications data, account history |
| Marketing and promotions (with consent) | Contact data, gaming activity, preferences |
| Platform performance and improvement | Technical and usage data (anonymised where possible) |
| Regulatory reporting obligations | Identity, financial, and activity data |
ct899 does not use automated decision-making or profiling that produces legally significant effects on players, except where required by law or our licensing obligations (for example, automated fraud screening that may temporarily restrict an account pending manual review).
ct899 processes your personal data on the following legal grounds:
ct899 does not sell personal data to any third party. ct899 may share your personal data in the following limited and controlled circumstances:
ct899 engages carefully selected third-party service providers to assist in delivering its services. These include: payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card processing networks); identity verification and KYC service providers; game software providers who supply the casino and sports betting software; cloud hosting and infrastructure providers; fraud detection and cybersecurity service providers; and customer support platform operators. All such providers are bound by data processing agreements that prohibit them from using your data for any purpose beyond the contracted service.
ct899 will disclose personal data to regulatory authorities, law enforcement agencies, financial intelligence units, or courts where: (a) ct899 is required to do so by applicable law; (b) ct899's licensing authority requires disclosure; (c) disclosure is necessary to report suspected money laundering, terrorist financing, or other financial crime; or (d) ct899 is compelled by a valid court order or legal process.
In the event that ct899 undergoes a merger, acquisition, or sale of all or substantially all of its assets, personal data held by ct899 may be transferred to the acquiring entity as part of that transaction. Players will be notified via the platform if such a transfer results in a material change to how their data is processed.
⚠ Reminder: Under no circumstances does ct899 sell, rent, or commercially exploit your personal data to advertisers, data brokers, or any other third party for commercial gain. This is a firm and unconditional commitment.
As an internationally licensed platform, ct899's operations, infrastructure, and service providers may be located in various countries. Accordingly, your personal data may be transferred to and processed in countries outside of Pakistan.
Where personal data is transferred internationally, ct899 takes steps to ensure that appropriate safeguards are in place to protect your data, including: entering into data transfer agreements incorporating standard contractual clauses; ensuring that receiving parties are located in jurisdictions with adequate data protection frameworks; and applying supplementary technical and organisational security measures where required.
By using the ct899 platform, you acknowledge and consent to the transfer of your personal data to countries outside of Pakistan for the purposes described in this Privacy Policy, subject to the safeguards described above.
ct899 uses cookies and similar tracking technologies on the ct899.net platform. A cookie is a small text file placed on your device when you visit a website. ct899 uses the following categories of cookies:
ct899 does not use third-party advertising or tracking cookies that monitor your activity across other websites or build cross-site behavioural profiles. You can control cookie settings through your browser's privacy controls. Disabling essential cookies will prevent some or all platform functions from operating correctly.
ct899 applies comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:
✓ Your Responsibility: While ct899 takes all reasonable steps to secure your data on the platform side, you also play an important role in keeping your account secure. Use a strong, unique password for your ct899 account, do not share your login credentials with anyone, and contact ct899 support immediately if you suspect unauthorised access to your account.
ct899 retains personal data for different periods depending on the category of data and the legal or operational requirement that necessitates retention:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Gaming licence obligation |
| KYC identity documents | Duration of account + 5 years post-closure | AML regulatory requirement |
| Financial transaction records | Duration of account + 7 years post-closure | Financial record-keeping law |
| Gaming activity logs | Duration of account + 3 years post-closure | Licence obligation / dispute resolution |
| Support communications | 3 years from date of communication | Dispute resolution / legitimate interest |
| Marketing preferences | Until consent is withdrawn, then deleted within 30 days | Consent |
| Technical / usage logs | 13 months rolling | Legitimate interest (security/fraud) |
Upon expiry of the applicable retention period, ct899 will securely delete or anonymise personal data so that it can no longer be associated with any identifiable individual. Where deletion is not technically possible due to system architecture constraints, ct899 will isolate the data and prevent it from being subject to any further processing.
As a ct899 player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact ct899's Data Protection team using the details in Section 14:
Request a copy of all personal data ct899 holds about you. We will respond within 30 days.
Request correction of inaccurate or incomplete personal data held in your ct899 account.
Request deletion of your data where it is no longer necessary, subject to our legal retention obligations.
Request that ct899 restricts processing of your data in certain defined circumstances.
Receive a structured, machine-readable copy of data you provided to ct899 directly.
Object to processing based on legitimate interests or withdraw consent for marketing at any time.
ct899 will respond to all valid data rights requests within 30 calendar days. Where a request is complex or ct899 receives a high volume of requests, this period may be extended by a further 60 days with notice. ct899 will not charge a fee for data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
Please note that certain rights are subject to limitations imposed by ct899's legal obligations, particularly the KYC and AML record-keeping requirements of its gaming licence. ct899 will clearly explain any such limitation when responding to a request.
The ct899 platform is strictly intended for adults aged 21 years and over. ct899 does not knowingly collect personal data from anyone under the age of 21. The registration process requires players to confirm their age, and ct899 conducts age verification as part of its KYC process.
If ct899 discovers or has reason to believe that personal data has been collected from an individual under the age of 21, ct899 will: immediately suspend the associated account; delete the personal data collected from that individual; and return any deposits to the originating payment method. Any gaming activity conducted and any winnings accrued by the underage individual will be forfeited.
If you are a parent or guardian and you believe that your child under the age of 21 has created a ct899 account or provided personal information to ct899, please contact our support team immediately at the details provided in Section 14 so we can take prompt action.
With your consent, ct899 may send you marketing communications about new games, promotions, bonus offers, PSL cricket betting markets, and other ct899 services. Marketing communications may be delivered by email, SMS, or on-platform notification.
You can opt out of marketing communications at any time by: clicking the unsubscribe link in any ct899 marketing email; updating your communication preferences in your ct899 account settings panel; or contacting ct899's support team directly and requesting removal from marketing lists.
Please allow up to 7 business days for your opt-out preference to take effect across all ct899 communication channels. After this period, you will receive no further marketing from ct899. Please note that even after opting out of marketing, ct899 will continue to send you transactional and service communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, and KYC requests — these are not marketing communications and cannot be opted out of while your account remains active.
ct899 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform operations. Where changes are material and affect your rights or how your personal data is processed, ct899 will provide advance notice via email to the address registered on your account, or by a prominent notification on the ct899.net platform.
The effective date of any revised Privacy Policy will be displayed at the top of this document. Your continued use of the ct899 platform following the effective date of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with a revised Privacy Policy, you may close your account in accordance with ct899's Terms & Conditions.
ct899 recommends that players review this Privacy Policy periodically to stay informed about how we protect your personal data.
If you have any questions, concerns, or requests related to this Privacy Policy or how ct899 processes your personal data, please contact ct899's Data Protection team using the following channels:
When contacting ct899 about a data protection matter, please include your full name, registered email address, and account username (if applicable) so we can locate your account and respond appropriately. For security purposes, we may ask you to verify your identity before responding to data rights requests.
ⓘ Regulatory Complaints: If you are not satisfied with how ct899 has responded to a privacy concern, you have the right to lodge a complaint with the data protection supervisory authority in your jurisdiction. ct899 will provide details of the relevant authority upon request.
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